DENNIS FORS
· Tel: (905)478-2811 · dennisfors@rogers.com HighlightSenior Account Manager with over 20 years with international experience in the process control industry. Goal-oriented, self-starting professional with success in Sales and Customer Service Management in process solutions with expertise in the following characteristics:
· Dedicated to solving customer problems with innovative solutions and recognized strengths in listening, persuasion and especially good negotiation skills.
· Excels at Relationship Management Selling and needs creation selling
Professional Development
· Siebel Target Account Selling
· Think Inc. Negotiation Solutions
· Six Sigma Training Green Belt Certified
· Special skills: Microsoft Outlook, Word, Excel, PowerPoint and Access
Career History
HONEYWELL LTD. (FORMERLY MEASUREX INC.), Toronto, ON
Senior Account Manager: Ontario and Manitoba (1998 – Sept. 06)
Managed accounts in Ontario and Manitoba Pulp and Paper industry which resulted in increased sales and service opportunities.
· Increased installed base by 25% or $12.6 million in revenue
o Replaced competitive systems by 13%
o Upgraded existed installation base by 11%
o Introduced and sold eight innovative unique system offerings to the market
· Maintained resident service revenue of $5 million year over year for 8 years.
· Subject Matter Expert for the Siebel customer relation management "ACE" tool and trained all Honeywell process solutions sales staff in Canada
· Sold individual system orders of $3.8 million
· Utilized creative financing to sell equipment based on shared savings from a return on investment
· Awarded the Golden Eagles Award for exceeding sales quota.
Manager of Service Operations: Ontario and Manitoba (1984-1998)
· Developed and implemented a "Partners in Performance" (PIP) program which monitored customers’ Key Performance Indicators (KPI) on the Quality Control System (QCS) increasing customer satisfaction by 10 %. The PIP was so well received that it was extended throughout all service organizations in North America enabling them to exceed customer satisfaction levels
· Managed 25 resident service representatives responsible for servicing customer’s QCS with revenues of $5 million year over year for 14 years with annual increases of 3% to 5%
· Maintained customer resident and dispatch service at all pulp and paper, rubber and plastics sites in Ontario and Manitoba by providing results oriented customer service
· Reduced personnel turnover rate to less than 10% through better communications and personal empowerment
· Awarded Service Sales Award second highest revenues in North America
· Manager of Service Operations: British Columbia 1981-1984
Managed resident service representatives responsible for servicing customer’s QCS with revenues of $3 million year over year for 3 years
Provided project management for QCS installations through the existing service organization which represented 20% of the sales revenue
Supported sales efforts by providing application expertise, improving sales by 10%
Country Manager: Spain 1979-1981
· Managed all accounts in pulp and paper, rubber and plastic manufacturing from a sales and service prospective
· Increased employee morale by directly and effectively responding to service issues and staff needs. This resulted in increasing sales by 200% over a 2 year period
Education
Diploma Electrical Engineering Technology, First Class StandingLakeHead University
